你将学到什么
Identify what quality and process improvement entails, especially in a health and social care setting
Explain how quality improvement can lead to better outcomes for staff and organisations, including customers and/or patients
Gain confidence to start and lead a quality improvement project within your organisation
Identify how to access additional support, and get others to join with you in making improvements
Discuss how quality improvement can help you deal with complexity in organisational systems and identify how to improve key areas without worsening others
Explore how systems modelling and analytics techniques support quality improvement initiatives
课程概况
Why is quality improvement in health and social care systems so difficult? Why is it so challenging to bring in new and better ways of organising health and social care services?
Many reasons have been put forward: lack of money; lack of appropriate or complete knowledge; excessive and perhaps unnecessary regulations; and entrenched professional opinions and interests.
This course suggests that the main reason is complexity. Health and social care systems are inherently complex, with many interconnected activities and processes, and thus difficult to measure, analyse, change and improve.
课程大纲
Complexity and quality improvement in health and social care
Quality improvement theory: the Model for Improvement, an introduction to LEAN, an introduction to microsystems
Evaluating quality improvement: the lens of profound knowledge, measuring for improvement
Engagement and co-production
Systems modelling and quality improvement: modelling for demand and capacity problems and computer simulation modelling
Making the case for quality improvement
面向人群
The course is designed for people working in health and social care organisations such as clinicians, allied health professionals, nurses, managers or administrators. People with a general interest in health and social care organisations, such as service users and carers, may also find the course of interest to them.
