你将学到什么
Describe what insurance is, how it started and why personal lines insurance is important
Identify the different components and categories of risk in insurance
Discuss why people buy insurance and the needs of different types of customer
Describe the workings of the risk pool
Identify different market participants and describe their roles in the market
Identify the policy documents and why we have them
Describe the main types of personal lines insurance
Compare the different ways insurance is sold
Identify the key job roles in insurance
Describe customer service, when it happens and how we can tell if it is good
Demonstrate good customer service skills
课程概况
Personal lines insurance is one of the major components that make up the global financial services industry. On this course, you will be introduced to the various types of insurance and their function.
You will cover how and why personal lines insurance is taken out and learn how insurance products are distributed. You will also understand the structure of the insurance market, key roles in the insurance industry, and the concept of risk.
课程大纲
Personal lines insurance: the why and how
Risk
Structure of the insurance market
Distributing insurance products
Key roles in insurance
Customer service in insurance
面向人群
This course is for anyone looking to deepen their understanding of how personal lines insurance works. This includes people interested in working in the insurance industry or gaining qualifications in the subject in the future.
