你将学到什么
Categorise common high-conflict behaviours.
Describe common high-conflict behaviours.
Outline causes and impacts of high-conflict behaviours.
Explain how an individual could effectively respond to a high-conflict situation.
Develop responses to deal with high-conflict situations.
课程概况
Are you familiar with ‘high-conflict’ behaviours? What are they, and how can you effectively work with high-conflict people? Learn about high-conflict behaviours through this introductory course co-developed by the world-leading experts, Bill Eddy and Megan Hunter, co-founders of the High Conflict Institute in the U.S, and Tania Sourdin, Head of School and Dean at Newcastle Law School in Australia.
In this course, we will explore high-conflict behaviours and provide you with some strategies and skills for handling them in legal disputes and business settings. Guided by real-world examples, you will gain an understanding of the causes and impacts of high-conflict behaviour, and learn effective responses in high-conflict situations. The course will assist you in further developing your skills in conflict resolution and problem-solving.
This course is aimed at anyone who may encounter high-conflict behaviours in a wide range of situations, particularly in a business or legal setting, including:
Lawyers or students studying law
Business owners
Managers
HR professionals
Administrators
Health and medical practitioners.
课程大纲
Week 1: Introducing High-Conflict Behaviours
Defining high conflict
Recognising high-conflict behaviours
Week 2: Causes and Impacts of High-Conflict Behaviours
When do unmanaged emotions become high-conflict?
How does high-conflict behaviour affect theworkplace, the individual and others?
Week 3: Cycle of High-Conflict
Predictive behaviour patterns of high-conflict people
De-escalating and responding to high conflict
预备知识
None
