设计思维:感同身受地理解问题

Design Thinking: Empathizing to Understand the Problem

Learn how to identify and understand product or business problems through active listening, empathy and user-focused research.

867 次查看
罗切斯特理工学院
edX
  • 完成时间大约为 6
  • 中级
  • 英语
注:因开课平台的各种因素变化,以上开课日期仅供参考

你将学到什么

Recognize the user’s emotive response to context and circumstance (i.e. products, environments, and services)

Understand a holistic approach to problem solving

Plan research activities to gather and analyze data from a user’s viewpoint

Demonstrate an appreciation for creative methods to document user needs and illustrate future solution possibilities

课程概况

When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience.

In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs.

Emphasis will be placed on observation and interviewing as key methods to gain empathy for the user’s experience and viewpoint. Equipped with this understanding, you will be prepared to identify and define more accurately the business problem.

You will also review case studies and discuss strategies to foster productive client-stakeholder relationships, including user personification, context understanding, and empathy idea mapping (ideas that resonate with your target audience).

预备知识

Successful completion of THINK501x

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