商务沟通

Business Communication

Learn how to effectively communicate and build professional relationships through face-to-face, written, and non-verbal communication.

1039 次查看
罗切斯特理工学院
edX
  • 完成时间大约为 3
  • 初级
  • 英语
注:因开课平台的各种因素变化,以上开课日期仅供参考

你将学到什么

How to critically evaluate your role in workplace interactions

How to employ strategies for active listening

How to ask questions that move conversations forward

How to communicate ideas clearly and succinctly

How to assess needs of clients and colleagues

Best practices for face-to-face and remote communication

课程概况

Business communication is vital to professional success.

This course, part of the Soft Skills Professional Certificate program, will help you unlock the secrets to business success by understanding workplace culture. You’ll learn how to use language and nonverbal communication to convey shared meanings in face-to-face and remote professional relationships.

You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts.

In this course, there will be a strong focus on business writing, active listening, and communicating your ideas effectively to a particular target audience. We will discuss the impact of assumptions or bias that people may bring to workplace interactions. Learners will apply their knowledge by critiquing real-world business scenarios from the workplace.

Topics will also include:

Best practices for written communication
Conducting effective meetings
Documentation and follow-up techniques
Best practices for face-to-face, digital, and mediated communication

This course may be audited free of charge. Learners also have the opportunity to earn a verified certificate of completion. Exclusive learning opportunities such as live events hosted by subject matter experts will be available for verified learners.

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